Return & Refund

Generously note that every one of our items recorded are ensured genuine, and according to such we won’t acknowledge any refunds or returns for item sold. Accordingly, you are encourage to be cautious and re-affirm your choice prior to executing a payment. Any opened or consumed items are viewed as sold and carefully not qualified for return as well as refund.

In any case, just under conditions below we are ready to engage such demands, to be specific:

1. The products were harmed on the way prior to showing up at your doorstep;
2. The products that you had gotten doesn’t coordinate the portrayals of your requests.

Compassionately note that you can just claim a return demand inside 24-hours after getting all your ordered product(s). In occasions where such issue occurs, kindly fill in the form below.

Our operation team will explore and refresh your request status in 2 working days. You will be informed on the solicitation status through enlisted email. We may get in touch with you for additional courses of action and subsequent meet-ups to your solicitations if essential.

1. Products should be returned in its flawless amount and condition for example in the event that the product comprises of 2 bottles, ALL 2 bottles would be returned appropriately along with any bundling and adornments given.
2. For full refund demand, if it’s not too much trouble note that the refund transfer period may vary relying upon different reasons including, method of payment that you use on the first payment, bank activity hours and so on Thus, if it’s not too much trouble permit 3 to 14 business days for the refund to be processed.

1. Winekaki will arrange an third-party courier service to gather the return item/s from the client if the client is within Klang Valley. Outskirts customers  can drop it off at any of nearest gdex partner with no charge.
2. The pickup time is as per the third-party courier activity hour for Klang Valley customers(generally going from 9:00 AM to 6:00 PM onwards.)
3. Winekaki will arrange the pickup just a single time, and the client will be told ahead of time before the pickup as an affirmation (within Klang Valley).
4. For example, indeed, the client is likewise considered answerable for the pickup, consequently please ensure somebody is accessible for the pickup (within Klang Valley).
5. In any case, we demand that the client comprehends the potential risks during delivery and as such, won’t hold us subject for any harms to the things that are supported on the way.
6. If it’s not too much trouble practice alert during bundling and conveyance as the things might be influenced by warmth and daylight openness.
7. If the client missed the pickup, the client would need to restore the item/s to Winekaki themselves.
8. As per such, the client would be exclusively liable for the conditions and security of the item during travel to our offices.
9. Will there be any harms that had occurred over the span of travel, the client will bear the total expenses of the products.