[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][ultimate_info_banner banner_title=”FAQ’s” banner_size=”200″ title_color=”#ffffff” ib3_background=”#1e73be” title_font_style=”text-decoration:underline;” title_font_size=”desktop:40px;”][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_tta_tour style=”modern” shape=”square” color=”black” spacing=”2″ active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”DELIVERY” tab_id=”1609684529488-69514b21-9316″][vc_toggle title=”How big is your Klang Valley Coverage?”]We deliver to all over Klang Valley.[/vc_toggle][vc_toggle title=”Can my order be delivered to a different address?”]Absolutely. Just provide the alternative address when you check-out[/vc_toggle][vc_toggle title=”Who delivers my orders?”]We work with reputable delivery partners such as Mr Speedy and Pickuup whom we trust with all of our hearts.[/vc_toggle][vc_toggle title=”How do i check the status of my delivery?”]Whatsapp us at ‎+60 12-669 7686 or email us at marketing@winekaki.com[/vc_toggle][vc_toggle title=”When will my order be delivered?”]All orders are fulfilled within 1-3 working days for Klang Valley. If you do not receive your orders within these timeframes, please get in touch with us via call, whatsapp or email.[/vc_toggle][vc_toggle title=”What time will my order be delivered?”]As our delivery partners work according to a route and schedule, we’re unable to provide you with an exact time slot.[/vc_toggle][vc_toggle title=”What is your delivery fee?”]For orders below RM300 the delivery fee is RM15. Free delivery is offered when buying products worth of RM300 or more.[/vc_toggle][/vc_tta_section][vc_tta_section title=”ORDERING” tab_id=”1609684529508-524f2380-83c0″][vc_toggle title=”Is there a limit to how much can I order?”]No. All our products are duty paid. Hence you may purchase as much as you need subject to availability at our shop[/vc_toggle][vc_toggle title=”Can I buy from your shop?”]Absolutely! Visit us at 11, JALAN UDANG HARIMAU 2, 51200 Kuala Lumpur, Malaysia. Please give us a call before you drop by.[/vc_toggle][/vc_tta_section][vc_tta_section title=”RETURN OF GOODS” tab_id=”1609684565644-bf7151b3-d664″][vc_toggle title=”Can i return my order after receiving it?”]Absolutely. You may return your goods 3 days after receiving it for a refund for whatever reasons. You will need to bear the cost of returning the goods to our shop. See terms and conditions under REFUND.[/vc_toggle][vc_toggle title=”What happens if one of the wines I received is corked or spoilt?”]Occasionally, customers receive a corked bottle(s). If this happen to you, please call us within 3 days of purchase for a replacement. Returned bottle(s) must be no less than ¾ full.[/vc_toggle][vc_toggle title=”What happens if one of the spirits i received is corked?”]Due our tropical climate, we do experience periodically the occurrence of dry whisky corks resulting in breakage when removing it from the bottle. See suggestions on how to remove a broken cork. We regret that that a broken cork whisky does not warrant a replacement bottle[/vc_toggle][/vc_tta_section][vc_tta_section title=”PAYMENT” tab_id=”1609684566604-92d8e782-bebc”][vc_toggle title=”Can I cancel after payment is made?”]Absolutely. Please call/Whatsapp us at ‎+60 12-669 7686. If your order has already been shipped out, you will need to return the products to us and we will refund you. Refund terms & conditions apply.[/vc_toggle][vc_toggle title=”Can I use credit/debit cards issued by non-Malaysian Banks?”]Yes, you can.[/vc_toggle][vc_toggle title=”Are payments made on your site secure?”]Absolutely. Both of our payment gateways are completely secured.[/vc_toggle][vc_toggle title=”Can I pay cash on deliver?”]No. We regret that we only accept digital payment (Visa/Mastercard/Bank Transfer) for all online delivery.[/vc_toggle][/vc_tta_section][vc_tta_section title=”CUSTOMER SERVICE” tab_id=”1609684616124-4b7471fe-73da”][vc_toggle title=”Contact Number”]For customer care call to: 012-6697686[/vc_toggle][vc_toggle title=”Email Address”]marketing@winekaki.com[/vc_toggle][/vc_tta_section][vc_tta_section title=”WINES & SPRITS MANAGEMENT” tab_id=”1609684640466-9ef00b31-d410″][/vc_tta_section][vc_tta_section title=”REBATES” tab_id=”1609684652966-4d3c0bf0-20d4″][vc_toggle title=”Points”]Get 1 point for every 100 RM spend.

1 Point = 1 RM[/vc_toggle][vc_toggle title=”First Purchase”]Get 10% off on your first purchase. Valid until 30th June, 2021.[/vc_toggle][/vc_tta_section][/vc_tta_tour][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]